Privacy Policy
Last Updated: February 28, 2025
This Privacy Policy describes how Tavlexu ("we," "us," or "our") collects, uses, discloses, and protects information about you when you use our website located at lostrien.info and any related services we provide (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this policy.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns, please contact us at contact@lostrien.info.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us when you interact with our Services. This may include:
- Contact Information: Your name, email address, phone number, and mailing address when you submit an inquiry, request a quote, or contact us directly.
- Service Request Details: Information related to your event, celebration, or decoration preferences that you share with us when discussing your needs.
- Communications: Records of correspondence, feedback, or messages you send to us via email, phone, or contact forms.
- Payment Information: Billing details necessary to process transactions. We do not store full payment card details; such information is handled by trusted third-party payment processors.
1.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically through standard web technologies, including:
- Device and Usage Data: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and links clicked.
- Cookies and Similar Technologies: Small data files placed on your device that help us understand how you use our site, remember your preferences, and improve your experience. You may control cookie settings through your browser.
- Log Data: Server logs that record standard access information each time our website is visited.
1.3 Information From Third Parties
We may receive information about you from third-party sources, such as social media platforms, analytics providers, or referral partners, where permitted by applicable law. We handle such information in accordance with this policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To respond to your inquiries, process bookings, deliver the decoration and event services you have requested, and manage our relationship with you.
- Communication: To send you confirmations, updates, reminders, and administrative messages related to your service requests.
- Marketing and Promotions: With your consent where required, to send you information about our offerings, seasonal promotions, or relevant updates. You may opt out at any time.
- Website Improvement: To analyse usage patterns, diagnose technical issues, and improve the functionality, content, and user experience of our website.
- Legal and Safety Obligations: To comply with applicable legal requirements, enforce our terms, prevent fraud, and protect the rights and safety of Tavlexu, our clients, and others.
- Business Operations: For internal record-keeping, accounting, and administrative purposes necessary to operate our business.
3. Legal Basis for Processing
We process your personal information on one or more of the following grounds:
- Performance of a Contract: Processing is necessary to fulfil a service agreement with you or to take steps at your request before entering into one.
- Legitimate Interests: Processing serves our legitimate business interests, such as improving our services and communicating with clients, provided those interests are not overridden by your rights.
- Consent: Where you have given explicit consent for a specific processing activity, such as receiving marketing communications.
- Legal Obligation: Processing is required to comply with a legal obligation to which we are subject.
4. Sharing and Disclosure of Information
4.1 Service Providers
We may share your information with trusted third-party vendors and service providers who assist us in operating our business and delivering our Services. These parties are permitted to use your information only as necessary to perform services on our behalf and are obligated to maintain appropriate confidentiality and security measures.
4.2 Business Transfers
In the event of a merger, acquisition, reorganisation, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
4.3 Legal Requirements
We may disclose your information when we believe in good faith that disclosure is required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
4.4 With Your Consent
We may share your information with other parties when you have given us explicit consent to do so.
4.5 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their independent marketing or advertising purposes.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use the following types:
- Essential Cookies: Required for the website to function properly. These cannot be disabled without affecting core functionality.
- Analytics Cookies: Used to understand how visitors interact with our website so we can improve its content and performance.
- Preference Cookies: Used to remember your settings and preferences for future visits.
- Marketing Cookies: Used, where applicable and with your consent, to deliver relevant content or measure the effectiveness of communications.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. For more details on how to control cookies, refer to your browser's help documentation.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, to provide our Services, to comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required for these purposes, we will securely delete or anonymise it.
The specific retention period for any category of data depends on the nature of the information and the purpose for which it was collected. Where we cannot fully delete information due to technical constraints, we will isolate it from further active processing.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or destruction. These measures include secure transmission protocols, access controls, and regular review of our data handling practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights or freedoms, we will notify you as required by applicable law.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete information.
- Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
- Restriction: The right to request that we limit how we use your information in certain circumstances.
- Portability: The right to receive your personal information in a structured, machine-readable format where technically feasible.
- Objection: The right to object to processing based on legitimate interests or for direct marketing purposes.
- Withdrawal of Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details provided in the Contact section of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable legal requirements. We may need to verify your identity before processing certain requests.
9. Marketing Communications
We may send you promotional or marketing communications if you have expressed interest in our Services or have given us consent to do so. Each marketing communication we send will include a clear and easy way to unsubscribe or opt out of future messages. You may also contact us directly to remove yourself from our marketing list at any time.
Opting out of marketing communications will not affect the delivery of transactional or service-related messages necessary for the fulfilment of an active engagement with us.
10. Third-Party Links
Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Tavlexu. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you visit, as we are not responsible for their content or privacy practices.
11. Children's Privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a minor without appropriate parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
12. International Data Transfers
Your information may be processed or stored in locations outside the country in which you reside. When we transfer personal information across borders, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information consistent with this policy and applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the nature of our Services. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through other means such as email or a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our Services following any updates constitutes your acknowledgement of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us through any of the following channels:
| Method | Details |
|---|---|
| contact@lostrien.info | |
| Phone | +1 (866) 721-7695 |
| Mailing Address | Highway 2 & Airport Rd, Leduc, AB, Canada |
| Website | www.lostrien.info/contact-support.html |
We are committed to addressing your concerns and will make every reasonable effort to respond promptly and resolve any issues related to your personal information.